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Customer Service

Clinical applications

Apexium offers you clinical applications services by our group of clinical specialists who have been trained by our equipment suppliers, to allow you to maximize the benefits of our systems, as well as to configure them to be optimized according to your specific needs.

Financing

Apexium offers you advantageous leasing terms for periods from 24 to 60 months, with little or no cash-down through our strategic alliances with Canada’s largest financial institutions and firms. We will help you find the best suited solution which meets your needs and budget, and that will cover costs of purchased equipment as well as renovations/construction costs.

Turn-key solutions

Apexium works closely with preselected contractors who have the expertise in building medical imaging centers, to offer turn-key projects for all your renovation/construction projects, as small or large as they may be. Our services can include plan drawings and supervision of construction, decorating, furniture selection, as well as designing a workflow that will meet your working habits.

IT Services

Apexium offers the following services to our customers:

  • Network wiring of your clinic or department
  • Support / software upgrades contracts exclusively relating to software sold by Apexium
  • Turnkey contracts for the supply of all hardware (servers, computers, printers, speech mike, screens, reading stations and ergonomic desks), including installation, networking and training.
  • IT support contracts for all hardware whether sold by Apexium or not, including maintenance of anti-virus programs and Microsoft software.
  • Bear-metal disaster recovery format Backup of exams, images and database, in dual copies (2), one which is physically on site in your clinic / hospital and the other on the cloud.

Technical service

Apexium offers the following technical service options:

  • – Hourly billable service calls on demand.
  • Preventative maintenance contracts.
  • A wide variety of technical service contracts from: full service with all parts (transducers, detectors, tubes) covered at 100%, labor and travel included – same labor contract but with 50% coverage of parts – parts only contract – labor only contracts.
  • Extended warranties from manufacturer with labor included or not.